Refund and Return Policy

Thank you for shopping with Rise Shop! We strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange a plant pot, please review our refund and return policy below:

1. Eligibility for Returns:

• Return Period: You have 30 days from the date of delivery to request a return or exchange. After 30 days, we cannot process returns or exchanges.
• Condition: To be eligible for a return, the item must be unused and in its original packaging. It should be in the same condition as when you received it.
• Exceptions: Custom or personalized plant pots are not eligible for returns unless they are defective or incorrect.

2. How to Return:

• Initiate a Return: To start a return, please contact our customer service team at info@risetopix.com or call us at 310-288-2985. Provide your order number and reason for the return.
• Return Authorization: We will issue a return authorization and provide instructions for returning your item. Please do not return items without this authorization.
• Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds:

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account, depending on your bank or credit card issuer.
• Shipping Fees: Original shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Exchanges:

• Request an Exchange: If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you with the exchange process and may require you to place a new order for the replacement item.
• Availability: Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

5. Defective or Incorrect Items:

• Report Issues: If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

6. Contact Us:

• Customer Service: For any questions or concerns about our refund and return policy, please reach out to us at info@risetopix.com or call 310-288-2985. We are here to assist you!

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are committed to ensuring a smooth and enjoyable shopping experience.